Frequently Asked Questions
Q. What are the different paper options?
A. We have matte paper (premium 28lb paper), glossy paper (we currently use photo paper or vinyl paper), and canvas (cotton). In the picure, the left paper is the matte paper, the middle paper is photo paper, and the right paper is canvas.
Q. What's your turnaround time?
A. Lead time is about 7-14 days for U.S. customers, 3-6 weeks for overseas orders. Generally speaking, if you order and approve your proof by Wednesday, we'll ship by Monday. For a rush fee, we can usually ship within a day or two.
Q. Can you use MY graphics or a photo?
A. Yes, at no extra charge! Remember, though, that the graphics will be pretty small so don't get too ambitious. Just e-mail your files (in just about any format) to us at service@candytorahs.com. The only exception is for the Holiday Treats. But contact us and we may make an exception to our exception!
Q. How big are Candy ScrollsTorahs?
A. They range in size from 3.5" tall to 4" tall. Color ScrollsTorahs (Crayons) are 3.5" tall; Regular and Kosher Candy ScrollsTorahs are 3.75" tall; Tootsie Rolls are 4" tall. ALSO, please note that we hand-make our products so sizes will vary slightly.
Q. Can I get kosher Candy ScrollsTorahs?
A. Yes, Tootsie Rolls are kosher and kosher version of Smarties are available at no extra charge! The candy is called Fizzers, and we get them from Paskesz, a well-known kosher foods distributor. Click the graphic at right to see the heksher and kosher certification from Paskesz
Q. How do you ship?
A. Domestic packages go via UPS ground from Denver, CO. Overseas orders go via the U.S. Postal Service. Click the map to show UPS ground shipping days.
Q. What are the ingredients in Candy ScrollsTorahs?
A. Kosher candy: Dextrose (may contain Corn Syrup Solids and/or Maltodextrin), Citric Acid, Calcium Stearate, Artificial Flavors and Colors (Red 40 Lake, Yellow 5 Lake, Yellow 6 Lake, Blue 2 Lake). Nutritional information for Smarties® can be found at https://www.smarties.com/faqs/
Q. What does "Satisfaction Guaranteed" mean?
A. It means if you're not happy with your Candy ScrollsTorahs, just send them back and we'll refund the full amount you paid us—both product AND shipping. We also offer a "Proof Positive" guarantee. That means if you pay first and don't like any of our design ideas, we'll cancel your transaction right away so you're protected.
Q. What payment methods do you accept?
A. We accept Mastercard, Visa, Amex and Discover. On our website, you'll checkout via PayPal but you don't need a PayPal account. We will never see your credit card information.
Q. Can I get a sample?
A. Sure. Just drop us a note at service@candytorahs.com. Tell us what kind of product to send (Smarties, Fizzers, Tootsies, or crayon), and we'll send a few pieces to the shipping address you specify (continental U.S. only, please).
Q. How can I contact you?
A. Email is best -- at service@candytorahs.com.